Questions to Ask your Moving Company

Whether you’re organising an office relocation or you’re upping sticks and moving home, your head is likely to be swarming with questions in the period leading up to the big day. When there’s so much to plan and a mountain of loose ends to tie up, the disruption to your daily routine can be rather unnerving and often difficult to manage. However, there are things you can do to implement order amidst the chaos.

When it comes to the mammoth task of moving, it goes without saying that it pays to be organised. Key parts of the process such as packing and notifying the relevant parties that you’re moving out should be done in advance so that when it comes to moving, you’re all good to go. The weeks leading up to the big move can be extremely stressful, which is why hiring a moving company to assist on the day is an extremely appealing prospect. When you find that you’re burnt out from trying to juggle your relocation with your daily routine, it can be extremely tempting to call the first removal company you come across and take a back seat for the final leg of the process. However, this is not necessarily the right approach.

When entrusting others to be responsible for your valuables, you want to be sure that your chosen team is up to the task. We all want a removal company that’s going to ensure a smooth and stress-free end to our relocation journey- but what are the right questions to ask? If you’ve never required removal services before, it can be difficult to know the right things to ask to guarantee you’re getting the best assistance possible. With this in mind, we’ve listed some of the most important enquiries you’ll want to make when selecting your removal specialist.


Experience: the importance of hiring international movers when relocating abroad

When selecting the right moving service for you, it’s important to get a feel for a company’s experience and capabilities. Perhaps your relocation involves hauling large furniture items up numerous flights of stairs, or maybe you’ve got bulky items that will require specialist equipment to move. Whatever your requirements, it’s important to be transparent with your furniture movers to ensure they’re equipped for the task at hand.

Similarly, if you’re relocating overseas, you need to be certain that a removal company has the resources and experience to tackle this task. Moving abroad comes with a whole different set of responsibilities as opposed to simply moving down the street, and these responsibilities are not to be taken lightly. From secure packaging and shipping to customs and appropriate transportation, a lot needs to be organised to ensure your relocation goes without a hitch. A company that specialises in international moves will have the relevant experience and most importantly, they will have an international shipping license. Whilst you can find out a lot about a company’s capabilities by exploring their website, asking questions in person will give you an extra level of reassurance that your move abroad is in the right hands.


Standards, licensing and insurance

Another way to assess whether or not a removal company is qualified to complete your move is to check their accreditations. First and foremost, you should ask if the business has a British Association of Removers (BAR) badge. This will certify that they are adhering to a strict code of rules regarding removal and storage, which will give you peace of mind that your goods are being transported safely. A BAR membership is something that is earned rather than paid for. In other words, if you see a BAR badge, you know that your items are in the most trustworthy of hands. Further to this, all BAR members offer their customers insurance (or an alternative protection option) for any possible lost or damaged items. This gives customers reassurance that, in the unlikely event of any breakages, they will have coverage.

As previously mentioned, a company needs an international shipping license to assist fully with overseas removals. With this in mind, enquiring about licensing is extremely important to ensure the firm of your choice is legally allowed to complete your removal job.


Asking questions about standards, licensing, insurance and other forms of recognition is probably the most important part of your initial interaction with a removals specialist. Not only will this certify that a company is legally able to do the job, it will also assure you that your chosen company will handle your goods carefully and safely.

Services offered by house movers

Although the chief role of a moving company is to transport your valuables from A to B, this is by no means the extent of what’s on offer. Nowadays, many firms strive to deliver an end-to-end service so that you’re supported throughout the entire moving process. Packing and unpacking assistance, storage facility rental and the dismantling of furniture are all common services provided by home moving businesses. To ascertain whether or not a service ticks all your boxes, questioning the company on the ins and outs of what they offer is crucial. Balancing your everyday life with the stress of moving can be a struggle and with this in mind, it’s likely that you’ll want to hire a team of packers AND movers to ease some of the pressure. Visit a company’s website to see what their capabilities are and if you do meet face-to-face, ask for a specific rundown of what they can do to help you.

Here at Purdie Worldwide, we pride ourselves on delivering a removal service that leaves no stone unturned. From supplying packing material and assistance to dismantling and reassembling furniture, we’ve got every aspect of your move covered to ensure a smooth and stress-free relocation. To find out more about what we do, click here to visit our website.


Cost Enquiries

One of the main things that’s likely to be at the forefront of your mind when hiring a moving service is the cost. In an ideal world, the cheapest company would provide the best service but unfortunately, this is not always the case. To initially assess whether or not your budget matches your requirements, many companies will offer a rough calculation of how much your removal will cost. This will be based on details such as the size and weight of your items and the distance that you’re moving. However, it’s advisable to speak directly to a member of the team and perhaps invite them to survey your home so that they can give you a more accurate quote for your project.

There are tons of cautionary tales out there regarding hidden costs and additional fees and with this mind, it’s of the utmost importance to enquire thoroughly into pricing. If oversized items cost more to transport, be sure to find out how much. Similarly, if a company offers add-on services, find out if they charge extra for them. Although companies will differ in how they price their services, it’s your job to be upfront about your budget and if you can, try to get a fixed price in place to ensure there are no nasty surprises down the line.


Purdie Worldwide: a family run company in Edinburgh that specialises in both domestic and commercial relocations

Here at Purdie Worldwide, your wish is our command. As well as delivering a top quality removal service throughout Edinburgh, we’re also licensed to assist with overseas relocations.

Our customers are at the heart of everything we do and we make sure they know it. We strive to assist you throughout the entire moving process so that when you finally arrive at your new digs, there’ll be nothing left to do but crack open the champagne and celebrate your milestone!

To get a quote for your move or to discuss details with a member of our team, contact us today and manage your move with Purdie Worldwide.