Frequently Asked Questions

Yes, we can do the removal of individual items as well. We can wrap, pack and ship almost anything. Why not check out our specialist removal page.

Specialist packing for bespoke furniture or more fragile items will always be discussed separately at the time of your survey.

Unless our quote includes a packing service, then it is is the customer’s responsibility to pack in advance.

If you are packing yourself, then we offer one simple rule of thumb. If it will fit in a box, it goes in a box. We offer several sizes of boxes and packing materials on our online shop.

If the item is too big for a box, then you can leave it for one of them removal men to carry.

Another point to note when packing is to ensure you don’t overload the boxes. If you can’t lift the box, then removal men won’t lift the box. So ensure any boxes you pack can be lifted by yourself. Don’t go filling a large box full of books and expect our team to lift it. Use a small box for things like books.

There is no charge for the carpet protectors and this is used and highlighted on the quotes as a standard practice as part of the removal process.

As Removal Men we do not have sufficient training or licences to disconnect appliances.

This includes dishwashers, washing machines, light fittings and any gas appliances such as ovens or cookers.

However. Our sister company Purdie Property Maintenance. Are indeed qualified and fully insured to disconnect and reconnect any and all of your domestic appliances.

Just ask your surveyor to add in a connection/disconnection cost when quoting for your removal.

We are more than happy to take pictures off the wall if they are held on with a traditional hook. If the pictures are fixed to the wall, we would request the customer to take these down to save and potential damages.

Our most common self-store is our 25ft² unit. We also have 50, 75, 100ft² and even bigger units to suit any commercial or personal storage requirements. The majority of our self-stores are 8-9ft tall, but do all vary in their dimensions. Want to book a self-store tour? Just click here – https://bit.ly/PurdieSelfStoreTour

Simply visit our payment portal, select pay your invoice, then fill in the invoice amount and reference number before you add to cart and proceed to checkout for payment.