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Frequently Asked Questions
The only stupid question is the one you didn’t ask!
Removals & Storage
Do you do small removals of items rather than full house moves?
Yes, we can do the removal of individual items as well. We can wrap, pack and ship almost anything. Why not check out our specialist removal page.
What do I need to pack/how do I pack pictures, lamps etc?
Specialist packing for bespoke furniture or more fragile items will always be discussed separately at the time of your survey.
Unless our quote includes a packing service, then it is is the customer's responsibility to pack in advance.
If you are packing yourself, then we offer one simple rule of thumb. If it will fit in a box, it goes in a box. We offer several sizes of boxes and packing materials on our online shop.
If the item is too big for a box, then you can leave it for one of them removal men to carry.
Another point to note when packing is to ensure you don't overload the boxes. If you can't lift the box, then removal men won't lift the box. So ensure any boxes you pack can be lifted by yourself. Don't go filling a large box full of books and expect our team to lift it. Use a small box for things like books.
What about my carpets? Will they get dirty?
There is no charge for the carpet protectors and this is used and highlighted on the quotes as a standard practice as part of the removal process.
Do I have to disconnect my appliances?
As Removal Men we do not have sufficient training or licences to disconnect appliances.
This includes dishwashers, washing machines, light fittings and any gas appliances such as ovens or cookers.
However. Our sister company Purdie Property Maintenance. Are indeed qualified and fully insured to disconnect and reconnect any and all of your domestic appliances.
Just ask your surveyor to add in a connection/disconnection cost when quoting for your removal.
Do you need to take large pictures off the wall or will the men take these down?
We are more than happy to take pictures off the wall if they are held on with a traditional hook. If the pictures are fixed to the wall we would request the customer to take these down to save and potential damages.
What size are the self storage units?
Our most common self-store is our 25ft² unit. We also have 50, 75, 100ft² and even bigger units to suit any commercial or personal storage requirements. The majority of our self-stores are 8-9ft tall, but do all vary in their dimensions. Want to book a self-store tour? Just click here – https://bit.ly/PurdieSelfStoreTour
How can I pay my invoice online?
Simply visit this link. Enter the amount you wish to pay, hit the green button to add the amount, then proceed to checkout to complete payment.
Can you give me a rough ball park cost?
To us, every move in unique, and we can't price a job without a survey or list of items that need to be moved. Download our app and send us a video survey for the quickest way to get a removal cost.
When do I need to pay for my storage?
Container storage is billed monthly, one month in advance, normally on the 1st of every month.
Do you take provisional bookings or reservations?
We don’t take provision bookings or reservations. As per our terms and conditions to reserve your slot within our diary we need a signed acceptance form and full payment in advance. This is the same for all our customers and makes sure that we allocated men and vehicles to your move fully securing your booking so no-one else can take your slot. There is an Advance Payment Guarantee Scheme as part of our terms and conditions offering protection for that unexpected change in date or need to cancel and you can read more about that here.
International Shipping & Removals
How much will my International removal cost?
The cost varies depending on your volume, the country your goods are going to, access at origin and destination. We offer a free no obligation pre-move survey to provide you with a transparent door to door cost.
How will my goods be shipped?
Depending on the volume, destination and your preference. We can ship goods by sea in a sole use shipping container or for smaller shipments we offer a shared container service where you only pay for the space you utilise. We can also ship goods by air for a quicker transit time.
How long will it take for my goods to arrive?
The transit time depends on your volume, the destination country and the method of shipment. Transit times can vary between 1-14 weeks typically.
Will my goods be insured?
We offer different levels of Marine Insurance cover. Super cover is offered at 3% of your declared value, Standard cover is offered at 2.5% of declared value and restricted cover is offered at 2% of your declared value.
Do you ship individual items?
Yes we can ship anything from a single box to a full house of furniture and personal effects. Why not try our app and send us a picture of the item you need shipped for an easy quote.
Can I do my own packing?
For some destinations Yes but we generally advise customers to allow our crew to professionally pack due to customs implications and Insurance purposes.
Can I ship my car overseas?
Yes we can ship cars and motorbikes either with your household goods or separately. We use specialist equipment to load and secure vehicles in the shipping container and can over case vehicles if required.
What time will the removal men arrive?
8am start from our depot unless advised otherwise. When booking your removal we will give you a more accurate time of arrival depending on your removal requirements.
How much notice do you need to book the removal?
The diary is a first come first serve and more notice may be advisable through busy moving periods.
At least 2 weeks, but 4 weeks is advisable.
How much notice do I need to give on my self store?
3 weeks notice in writing (email is fine)
What are your opening times?
9am-5pm Monday to Friday. 9am-4pm on Saturdays and closed on Sundays
What happens if I don’t get my keys on time?
Delays in receiving your keys unfortunately is something that can happen on the day of your move. If your keys are not released for the men arriving to unload the vehicle then you may be charged for “waiting time”. Depending on your requirements we can offer a late key waiver for these circumstance. The late key waiver is a one off payment and means the men will wait outside your new house till 5pm. If the keys arrive by 5 we get you in and settled that evening for that one off cost. If you don’t take a late key waiver we will still wait till 5pm however there is an additional charge for every hour the guys are waiting to gain access to the house. We pay our guys overtime in situations where unexpected circumstances may have them out working late past their expected finish time. The late key waiver is your chance to make sure you only pay a small portion of that overtime and we cover everything else depending on when your keys are released.
Are you open weekends?
We are open every Saturday from 9am till 4pm. The main office is shut on Sundays but we still operate for prebooked appointments and collections at the depot along with any pre-arranged House Removals..
Do you sell packing materials?
We do indeed sell packing materials! Infact our packing materials are far superior to those cheap boxes and tape you can buy on a certain well known auction site. All of our boxes are corrugated and double walled. If you tape them correctly they should be able to up to 40kg a box! Although we’d recommend a maximum of 25kg in any size of box.
We not only sell Boxes and Tapes, we also sell various covers and protectors for your furniture, not to mentioned padlocks, knifes and tape dispensers.
To view our entire range of Packing Materials head over to our shop.
What size are your boxes?
Small Box - 460 x 330 x 350mm (WxHxD)
Medium Box - 460 x 510 x 460mm (WxHxD)
Large Box - 460 x 760 x 460mm (WxHxD)
How strong are your boxes?
Our boxes are much stronger than the usual thing single ply boxes you get from other retailers. Being double walled, and if taped correctly, our boxes can hold up to 40kg of weight. However, we suggest you pack no more than 25kg in each box, as these are only meant to carried by once person.
*Top Tip* – books weight more than you think, use small boxes for all your books.
To view our entire range of Boxes head over to our shop.